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04-06-2012: Duration: 20 - 30 minutes. Intended for: This training game helps participants to realise tha.. read more

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Interpersonal Skills

Target: Junior – Mid – Senior
Duration: 8 hours per day x 2days = 16 hours

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

Module Three: Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Module Four: Making Small Talk and Moving Beyond

  • The Four Levels of Conversation

Module Five: Moving the Conversation Along

  • Asking for Examples
  • Using Repetition
  • Using Summary Questions
  • Asking for Clarity and Completeness

Module Six: Remembering Names

  • Creating a Powerful Introduction
  • Using Mnemonics
  • Uh-Oh…I’ve Forgotten Your Name

Module Seven: Influencing Skills

  • Seeing the Other Side
  • Building a Bridge
  • Giving In Without Giving Up

Module Eight: Bringing People to Your Side

  • A Dash of Emotion
  • Plenty of Facts
  • Bringing It All Together

Module Nine: Sharing Your Opinion

  • Using I-Messages
  • Disagreeing Constructively
  • Building Consensus

Module Ten: Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven: Making An Impact

  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Please email to mark@strategyandteams.com for details. We will run courses only for corporates groups. Alternatively call us on +971 (0) 50 4505317 and we will be delighted to help.

"I, on behalf of everyone would like to thank you for the 2 day course, every piece of which added value We thoroughly enjoyed the class and appreciated your reality input into the discussions. Learning about all of the different techniques and methodologies was most valuable to us. Thank you once again for a wonderful experience."
Abdalla Omar Rahuma, Corporate Human Capital Manager - AlMansoori Specialized Engineering

"We would just like to thank you for your contribution to the event last week. Your reputation preceded you from the highly successful Social Breakfast earlier this year, however you surpassed even that by energizing the group for the whole day including the syndicate sessions and coming up with a creative approach to incorporating the Mission Vision and Values into the quiz. Thanks again for your support."
Titus J N Earle , Leadership and Talent Development Section Leader, ADMA-OPCO

“It was not only an amazing experience, but also considered more useful than the static presentations that used to dominate this most IMPORTANT session attended by the VVIPs of the industry. You made it very interesting."
Vasudevan K. S. | Director – Global Business Development | NavoLabs